Extensions
Extension List Overview
Section titled “Extension List Overview”The Extension List displays all Standard and Cloud extensions assigned to the PBX, showing:
- Status: Peer status indicator (online, offline, not configured)
- Extension: Extension number
- Name: Display name for the extension
- Type: Extension type (Standard or Cloud)
- Route To: Routing destination
- Outgoing Caller ID
- Mailbox: Mailbox number
Reserved Numbers: 211, 311, 411, 511, 611, 711, 811, and 911 cannot be used for extensions.
This screen allows you to:
- Search by Extension or Name
- View and edit Extension Details, SIP Peer Status, Routing & Configuration, and Voicemail
- Delete an extension
The list is now sortable:
- Click a column header to sort ascending.
- Click again to sort descending.
Searching for Extensions
Section titled “Searching for Extensions”- Enter the Extension number or all/part of the Name in the Search box.
- Click Search to display matching results.
- To clear results, click × in the Search box.
Filtering Cloud Extensions
Section titled “Filtering Cloud Extensions”Click Cloud in the left panel to view only Cloud-type extensions.
Cloud extensions have no physical device; they route calls and provide voicemail.
Editing a Cloud Extension
Section titled “Editing a Cloud Extension”-
If necessary, search for the extension number.
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Click the Extension number or the Edit link on its row.
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On the Extension Details screen, update fields as needed:
Field Details Extension Number 1–6 digit reference number within the Customer Portal Name Short reference name; displays as CID on internal calls Seconds to Ring Time before forwarding to voicemail -
Call Routing Tab: Configure incoming call handling.
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Find Me Tab: Set up call recipient location options.
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Advanced Tab: Control Dial-By-Extension:
Field Details Disallow Dial-By-Extension Prevent dialing from Auto Attendant; routes by PBX only -
Voice Mailbox Section: Record or upload messages:
Field Details Unavailable Message Heard when not logged into the extension Busy Message Heard when the extension is on another call Your Name Name announcement -
Click Save when finished.