Manage E911 Locations

Creating a New E911 Location

1. From any Customer Level screen, click the Services tab in the Main Menu.
2. Click E911 Locations in the side menu.
3. On the E911 Locations screen, click New Location.
4. Enter the physical Address (must match USPS format; use the USPS ZIP Code utility if needed: https://tools.usps.com/go/ZipLookupAction_input).
5. In the Phone Number box, select one (and only one) number to associate.
6. Scroll to Associate With Phones and check each extension that will use this location.
7. Check I agree to the Terms and Conditions (required).
8. Click Save.

Viewing & Editing an E911 Location

1. From any Customer Level screen, click Services > E911 Locations.
2. On the E911 Locations screen, click an address in the list.
3. On the detail screen, modify the Address and Associate With Phones sections as needed.
4. Check I agree to the Terms and Conditions (required).
5. Click Save.

Searching for an E911 Location

1. Navigate to Services > E911 Locations.
2. Enter any part of an address in the Search box.
3. Click Search to display matching results.
4. To clear results, click × in the Search box.

Deleting an E911 Location

1. Go to Services > E911 Locations.
2. Click the address of the location you want to delete.
3. On the detail screen, check I agree to the Terms and Conditions (required).
4. Click Delete.
5. In the Delete E911 Location? dialog, select another location from the dropdown to reassign the phone number.
6. Click Delete E911 Location to confirm.