Caller ID Routing

Custom Caller ID lets you configure an unported, off-network phone number for your customer’s outbound Caller ID. Configured numbers appear under Custom Caller ID on the Extension Detail screen.

Creating a New Customer Caller ID

1. On the Custom Caller IDs screen, enter the desired 10-digit number in the text box under the feature description.
2. Click Add. The number appears in the list below.

   Note: Must be valid, unported, off-network. Invalid entries trigger an error.

3. Check I agree to the Terms and Conditions.
4. Click Save.
5. A confirmation message indicates the Caller ID was saved.

Assigning a Custom Caller ID to an Extension

1. On the Extension List screen, click Edit for the desired extension.
2. In Extension Details, open the Outgoing Caller ID dropdown. Your new Custom Caller ID appears under the Custom Caller ID heading.
3. Select it.
4. Click Save.
5. A confirmation message indicates the extension was updated.

Removing an Unassigned Custom Caller ID

1. Select the unused number in the list box on the Custom Caller IDs screen.
2. Click Remove.
3. Check I agree to the Terms and Conditions.
4. Click Save.
5. A confirmation message indicates the Caller ID was removed.

Removing an Assigned Custom Caller ID

1. Select the in-use number in the list box.
2. Click Remove.
3. Check I agree to the Terms and Conditions.
4. Click Save.

   A warning dialog appears, indicating the number is in use and requires substitution.

5. In the dialog, open the dropdown and select an available number (Extension or another Custom Caller ID).
6. Click Save in the warning dialog.
7. A confirmation message indicates the Caller ID was removed and replaced.