Auto Attendants

An Auto Attendant is a recorded greeting with menu options that route callers by pressing dial-pad digits. You can dial any extension or defined option.

Searching for an Auto Attendant

1. Enter all or part of the Auto Attendant name in the Search box.
2. Click Search to see results.
3. Click × to clear the search.

Creating a New Auto Attendant

General Settings

Field	Details
Name	Identifier for the attendant (e.g., “Main”, “After Hours”)
Attendant Timeout	Time after greeting before executing the Timeout rule
Digit Timeout	Delay (seconds) between key presses before connecting

Announcement Selection

Choose one source for the greeting:

• Record via Phone: Dial your extension, follow prompts, then Play to review.
• Upload a File: Select an MP3/WAV (≤10 MB).
• Default Recording: Use the system’s pre-recorded message.
• Mailbox: Pick a mailbox and message type (Busy, Greeting, Unavailable).

Button Configuration

For each dial-pad button:

1. Select a Route To option.
2. Choose the specific destination.

Note: Ensure you configure the Timeout button.

1. Click New Auto Attendant.
2. Complete General Settings.
3. Select and configure your Announcement.
4. Set up each button under Button Configuration.
5. Click Save.

Editing an Auto Attendant

1. Click the name or Edit link in the Auto Attendant list.
2. Update fields as needed (refer to creation steps).
3. Click Save.

Deleting an Auto Attendant

1. Click the name or Edit link in the list.
2. Click Delete at the bottom of the detail screen.