How to Troubleshoot Call Quality Issues

Gather the following information and call 920-885-0141 or email support@interquestcorp.com

1. What extensions are experiencing this?
2. Does the issue occur on only external calls, only internal calls, or both?
3. What was the time and phone number of the problem call(s)?
4. When did the problem start?
5. What are the symptoms?
   1. Dropped Calls (Loose cables, Poor Wi-Fi coverage, bad network connection)
   2. Garbled Voice (Too much jitter/congestion on network)
   3. Choppy or intermittent voice (Packet loss)
   4. Metallic or robotic sounding voice (Extreme packet loss)
   5. Delayed voice response (Latency)
   6. Crackly, staticky call (faulty handset or handset coil cord)
   7. One-way audio or No audio (SIP-ALG enabled, double Nat, or other Firewall misconfigurations)
   8. Incoming calls fail or go straight to Voicemail (SIP ALG)Phone/Device drops registration audio (SIP-ALG enabled, double Nat, or other Firewall misconfigurations)