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How to Create, Edit, Delete

The Extension List displays all extensions, both Standard and Cloud, assigned to the PBX. At a glance, the list displays the following attributes of each extension:

▪ Status: indicator for peer status (online, offline, not configured)

▪ Extension: the extension number

▪ Name: the name displayed for the extension

▪ Type: the extension type, Standard or Cloud

▪ Route To: the routing destination for the extension

▪ Outgoing Caller ID for the extension

▪ Mailbox: the mailbox number for the extension

The following numbers are reserved for E911, and cannot be used for extensions: 211, 311, 411, 511, 611, 711, 811, and 911.

This screen enables you to search by Extension or Name, as well as view and edit the Extension Details, SIP Peer Status, Routing & Configuration and Voice Mailbox messages. You also have the ability to delete an Extension.

The list of Extensions that displays on this screen is now sortable:

• Click on a column header to sort the list by that column in ascending order.

• Click on the same column header a second time to sort by that column in descending order.

Searching for Extensions

Use the search feature to locate records by Extension, or Name. The search is not applicable to data in other columns.

1. Enter the Extension number, or all or part of the Name in the Search box.

2. Click Search. The results will be displayed in the list below.

▪ To Clear the Search Results, Click x in the Search box.


Click the Cloud menu option in the left panel to filter the Extension List for Cloud type Extensions.

Cloud Extensions have no physical device information. They are used to configure the routing of call traffic to and from the PBX, and to provide Voicemail capabilities.

Editing a Cloud Extension

1. If necessary, search for the extension number.

2. Click on either the Extension number in the list or the Edit link at the end of that row.

  • The Cloud Extension Detail screen appears.

Extension Details

3. Edit the Extension Details as necessary, using the table below as a guide:

Extension NumberA 1-to-6 digit number given to each extension as a reference number within the Customer Portal.
NameA short name given to each extension as a reference name within the Customer Portal; usually an employee name.The value in this field is displayed as the extension’s Caller ID when making an extension to extension call. 
Seconds to RingAllows you to specify the number of seconds you would like the phone to ring before the call is forwarded to voicemail.

Routing & Configuration

4. Manage the settings on the Call Routing tab to establish how incoming calls should be handled.

5. Manage the settings on the Find Me tab to locate the call recipient.

6. Manage the settings on the Advanced tab. This controls the Dial-By-Extension feature.

Disallow Dial-By-ExtensionIf checked, this extension cannot be dialed from any Auto Attendant; it can only be routed by PBX settings.

7. In the Voice Mailbox section, set the Voice Mailbox, record or play or upload a file for the following:

Unavailable MessageThe message that will be heard when you are not logged into your extension.
Busy MessageThe message that will be heard when you are on a call.
Your NameThe announcement of your name.

8. Click the Save button when you are finished.

Updated on August 30, 2021

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