• Network Readiness Guide

    This document is intended to help understand and prepare your networks for implementation of VoIP services. The concepts discussed in this document are intended to help evaluate and prepare your network prior to deploying cloud-based VoIP services. Pre-Deployment and Network Readiness AssessmentIP Telephony is very different from conventional data applications…

  • How to Configure a Meraki Switch for VoIP

    This document outlines the steps recommended to configure an MS Meraki Switch to optimize VoIP performance and minimize poor call quality:Standard Data/VoIP deployments commonly utilize a three port switch built in to the VoIP phone to connect a workstation and phone to the same switch port: MS Access Switch should be…

  • Supported Phones

    Attached are spec sheets and user guides for phones that are currently supported.

  • Jet-dial Star Codes

    <Dialing to a Polycom device>*1+extension <Dialing to an Aastra device>*80+Extension <Dialing to a Yealink device> *90+Extension Voicemail Access codes *+extension will allow you to access the mailbox assigned to that extension from any phone on the context. Extension+* will go directly to the voicemail box for the extension without ringing…

  • How to Transfer Calls on Polycom VVX Business Media Phones

    How to Transfer on a Polycom (VVX) pre-5.4.3 Once on an active call, there are two options to transfer: a Consultative (warm) transfer or Blind transfer. How to execute a Consultative (warm) transfer? Consultative (warm) transfer allows you to talk to the person who will be receiving the transfer before…

  • How to send faxes using Jet-dial Hosted Fax Service

    This document explains the steps to send a hosted fax. Be sure you have been granted a license within your organization so that your email is authorized to send and/or receive hosted faxes. The cost for each email address per organization is $2.00 per month, in addition to the service…