How to Create, Edit, Delete The Extension List displays all extensions, both Standard and Cloud, assigned to the PBX. At a glance, the list displays the following attributes of each extension: ▪ Status: indicator for peer status (online, offline, not configured) ▪ Extension: the extension number ▪ Name: the name displayed for the extension ▪ Type: the extension type, Standard or Cloud ▪ Route…

How to Create, Edit, Delete An Endpoint is defined as a SIP device or a soft phone. The Endpoints screen displays a list of endpoints in your customer’s Hosted PBX: the Description, Manufacturer, Model, MAC Address and the Template used. This screen enables you to fully manage these endpoints; you can view,…

Creating a New E911 Location From any Customer Level screen: 1.  Click the Services tab in the Main Menu. 2.  Click E911 Locations in the side menu. The E911 Locations screen is displayed. 3.  Click New Location. The New E911 Location screen is displayed. 4.  Enter Address information: This is the physical address where the phones, extensions,…

Managing Contacts Contacts is a shareable contact directory that can be created by users with Administrator rights and shared with other users accessing the Dashboard,  Communications Client, and the Contacts screen. You can search for, add, edit, and delete contacts one at a time, or import a list of contacts. Note: The SwitchConnex…

A Conference Bridge (also called a conference room) allows multiple inbound callers to share a single phone line.  All callers can hear and speak to each other (if allowed by the moderator). You must create a Conference Bridge in order to have a conference call. A bridge consists of a Conference Number…

How to Create, Assign, Remove Custom Caller ID allows you to configure an unported, off-network phone number to be used as your Customer’s outbound Caller ID. The phone number(s) that you configure on the Custom Caller ID screen may then be selected by your customer as their Outgoing Caller ID on the Extension Detail screen. Creating a New…

How to Create, Manage, Delete Click on the Services Tab at the L4 Level . From the left panel, under Call Center, Click on Queue.  Click the New Queue button. In the General Settings section, enter the following information: Field Details Name A name to uniquely identify the queue Caller…

Call Blocking allows you to block phone numbers from being dialed within the Hosted PBX, or from calling into the Hosted PBX. The system automatically blocks all 900 numbers from the Hosted PBX, and specific numbers can be manually blocked, both incoming or outgoing. The Call Blocking screen lets you search,…

How to Create, Edit and Delete An Auto Attendant is a recorded greeting and associated menu that provides the caller with the ability to select from multiple options to route their call. The caller can dial any extension defined for the Hosted PBX, as well as choose from a set of options…

Log in to the phone user interface by finding its IP address and opening it through a browser. Username is always left as default and password is always the provisioning password of the client account in the Coredial portal. Navigate to Settings>>Call Features >>Attended Transfer Mode in the webUI of…